Question 1

How can I register on your website?

Accepted Answer

To register on our website visit the “Sign Up” section or Login with a login name account.

Question 2

What should I do if I forget the password of PHP-365 account?

Accepted Answer

Please enter FaChai website, then click on [login]-[Forget Password], fill in full of correct information: user and registered email, then click "OK". Our system will sent your email a temporary password to sign in. After sign in successfully, you may change your password and use the newest password to sign in next times.

Question 3

Where can I see my account number?

Accepted Answer

You can see your account login name, visit the “My Profiler” section in the upper right corner, which was given by the FaChai.

Question 4

Can I change my withdraw bank details?

Accepted Answer

If you need to change your bank account, please use livechat to contact customer service.

Question 5

How can I contact you?

Accepted Answer

You can contact us using the following means:
Contact customer service livechat.

Question 6

Can I change my personal data after registration?

Accepted Answer

Please confirm the information that you filled in. After registration, it will be bound to your personal information, so you cannot change the information. If you need to change, please contact customer service.
You can change your name at any time.

Question 7

In what cases is the account blocked

Accepted Answer

The company reserves the right to block your account if:
Your style of betting does not comply with the rules of our company. Your account is replenished by mistake.
You use obscene phrases during telephone or “Chat” conversations. To find out why your account has been blocked, please contact our support managers.

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